Returns Policy
Thank you for shopping with Chrome Hearts Website!
We want you to be completely satisfied with your purchase. If you are not happy with an item, we offer a clear and fair returns process. Please read this Returns Policy carefully to understand how returns work.
What This Policy Covers
This Returns Policy explains:
- When items can be returned
- What items are eligible
- How to return your item
- Refund or exchange process
- Important conditions and guidelines
This policy works together with our Refund Policy and Shipping Policy.
Return Period
You may return most items within 30 days of receiving your order.
To be eligible for a return:
✔️ Your item must be unused
✔️ In the same condition that you received it
✔️ In the original packaging, with tags and accessories
If 30 days have passed since you received your item, we unfortunately cannot offer you a return.
Items That Cannot Be Returned
Certain products are not eligible for returns:
🚫 Gift cards
🚫 Downloadable digital products
🚫 Personalized or custom-made items
🚫 Intimate or sanitary goods
🚫 Perishable items (e.g., food, flowers)
🚫 Hazardous or flammable products
🚫 Clearance or final sale items
If you are unsure whether your item is eligible for a return, please email us at:
📧 support@chromeheartswebsite.com
How to Initiate a Return
To start a return:
- Email our support team with your order number and reason for return.
📧 support@chromeheartswebsite.com - Once your return request is approved, you will receive return instructions via email.
- Pack the item securely in its original packaging and ship it to the address provided.
Please do not send returns without prior approval, as unapproved packages may not be accepted.
Return Shipping Costs
Return shipping costs are your responsibility unless the return is due to a defect, damage, or our error.
Shipping fees are non-refundable. If you receive a refund, the cost of return shipping may be subtracted from your refund amount.
For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance.
How Refunds Work
Once we receive and inspect your returned item:
✔️ We will notify you via email
✔️ We will let you know whether your return is approved
✔️ Approved refunds will be issued to your original payment method
Refund processing time may vary depending on your payment provider.
Partial Returns
We may issue partial refunds in these cases:
🔹 Item shows obvious signs of use
🔹 Item is not in original condition
🔹 Packaging, accessories, or tags are missing
🔹 Return is received after the 30-day window
Exchanges
We only replace items that are defective or damaged.
If you need an exchange for the same item, please contact:
📧 support@chromeheartswebsite.com
After approval, we will guide you on how to send back the original item and receive the replacement.
Gifts
If the item was marked as a gift when purchased and shipped directly to you:
➡️ You will receive a gift credit for the value of the return.
➡️ A gift certificate will be mailed once we receive the returned item.
If the gift was not marked at the time of purchase, or the gift giver had the order delivered to themselves first, the refund will be sent to the original purchaser.
Questions About Returns
If you have any questions about returning your item, please contact our support team: