Shipping Policy
Thank you for shopping with Chrome Hearts Website! We are committed to providing you with a seamless and reliable shipping experience. This Shipping Policy explains how we handle shipping, delivery times, costs, tracking, and related information.
By placing an order with us, you agree to the terms outlined in this policy.
Order Processing
Once your order is placed, our team begins processing it right away.
Please allow 1–2 business days for us to prepare your order for shipment.
Orders are processed on business days only (Monday to Saturday, excluding public holidays).
Processing times may be slightly longer during peak seasons, holidays, or promotional events.
Shipping Destinations
We ship to many countries worldwide. During checkout, you will see which shipping options are available for your address.
If your country is not eligible for shipping, you will be notified at checkout.
Shipping Methods & Delivery Times
We offer multiple shipping options depending on your location and preference:
Standard Shipping
- Delivery typically takes 7–14 business days
- Most affordable shipping option
- Includes basic tracking
Express Shipping
- Delivery typically takes 3–7 business days
- Faster delivery with detailed tracking
- Additional fees apply
International Shipping
- Delivery times vary by country
- Usually 10–21 business days
- Customs and import duties may apply (see below)
Please note that delivery times are estimates and may vary due to unforeseen delays, such as weather, customs clearance, or local postal issues.
Shipping Costs
Shipping costs depend on:
- Your shipping method
- Delivery location
- Total weight of your order
During checkout, the exact shipping cost will be calculated and displayed before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order using the link provided in the email.
If you do not receive tracking information within 3 business days of placing your order, please contact us at:
📧 support@chromeheartswebsite.com
Customs, Duties & Taxes
For international shipments, customs fees, import duties, and taxes may apply depending on your country’s regulations.
These charges are determined by your local customs office and are not controlled or collected by Chrome Hearts Website.
Please note:
- You are responsible for paying any customs fees or import duties that may apply to your order
- These charges are not included in the item price or shipping cost
Shipping Address Requirements
Please ensure your shipping address is correct and complete before placing your order. We are not responsible for delivery delays or lost packages due to incorrect or incomplete addresses.
If you need to change your shipping address after placing your order, contact us immediately at:
📧 support@chromeheartswebsite.com
We will try to update it before the order is shipped, but we cannot guarantee changes after fulfillment has begun.
Lost or Damaged Shipments
Lost Packages
If your tracking information shows that your package was delivered but you cannot locate it, please first check with family members, neighbors, or your local post office.
If you still cannot find your package, contact us at:
📧 support@chromeheartswebsite.com
We will work with the shipping carrier to help locate your order.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- A photo of the damaged item
- Your order number
- A brief description of the issue
This helps us assess the problem and provide a solution quickly.
Questions About Shipping
If you have any questions or concerns regarding your shipment, delivery times, tracking, or any other shipping-related topic, we are always here to help: