Refund & Return Policy
At the Chrome Hearts Clothing Website, we strive to provide high-quality products and a satisfying shopping experience. However, if you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully to understand how returns, refunds, and exchanges work.
Overview
Our refund and return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
To be eligible for a return:
- The item must be unused
- The item must be in the same condition as received
- The item must be returned in its original packaging
Any item that does not meet these conditions will not be eligible for a return.
Non-Returnable Items
Certain types of products are non-returnable, including but not limited to:
- Gift cards
- Downloadable or digital products
- Some health and personal care items
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
Please note that we do not accept returns for these items under any circumstances.
Proof of Purchase
To complete your return, a receipt or proof of purchase is required.
Please do not send your purchased item back to the manufacturer.
Partial Refunds (If Applicable)
In certain situations, partial refunds may be granted, including:
- Books showing clear signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
The final refund amount will be determined after inspection of the returned item.
Refunds
Once your returned item is received and inspected, we will notify you via email that we have received your return. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original method of payment (credit card or other payment method) within a certain number of business days, depending on your payment provider.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
- Check your bank account again
- Contact your credit card company, as processing time may vary
- Contact your bank, as refunds may take additional time to post
If you have completed all these steps and still have not received your refund, please contact us at:
📧 support@chromeheartswebsite.com
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange a defective item for the same product, please contact us at:
📧 support@chromeheartswebsite.com
After approval, return instructions will be provided via email.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you:
- You will receive a gift credit equal to the value of the returned item
Once the returned item is received, a gift certificate will be issued.
If the item was not marked as a gift or was shipped to the gift giver first, the refund will be sent to the original purchaser.
Shipping Returns
You are responsible for paying your own shipping costs when returning an item.
Shipping costs are non-refundable.
If a refund is issued, the cost of return shipping may be deducted from your refund.
Depending on your location, delivery times for exchanged products may vary.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
Need Help?
If you have any questions regarding refunds, returns, or exchanges, please contact our support team: